.complaint-popup-overlay{position:fixed;top:0;left:0;width:100%;height:100%;background-color:rgba(0,0,0,.7);z-index:9999;display:flex;align-items:center;justify-content:center;padding:20px}.complaint-popup-container{position:relative;width:100%;max-width:660px;max-height:90vh;overflow-y:auto}.complaint-popup-content{background:#fff;border-radius:8px;padding:40px;position:relative;box-shadow:0 10px 40px rgba(0,0,0,.3)}.complaint-popup-close{position:absolute;top:20px;right:20px;background:#d3d3d3;border:1px solid #999 !important;width:40px;height:40px !important;border-radius:50% !important;cursor:pointer;font-size:28px !important;line-height:1 !important;color:#666 !important;display:flex;align-items:center;justify-content:center;transition:all .3s ease;padding:0 !important}.complaint-popup-close:hover{background:#000 !important;color:#fff !important;border-color:#000 !important}.complaint-popup-close span:hover{color:#fff !important}.complaint-popup-title{font-size:24px;font-weight:600;color:#333;margin:0 0 30px;text-align:center}.complaint-form-group{margin-bottom:20px}.complaint-input,.complaint-textarea{width:100%;padding:12px 16px;border:1px solid #e0e0e0;border-radius:4px;font-size:14px;font-family:inherit;transition:border-color .3s ease;background-color:#f9f9f9}.complaint-input:focus,.complaint-textarea:focus{outline:none;border-color:#333;background-color:#fff}.complaint-textarea{resize:vertical;min-height:120px}.complaint-form-footer{margin-top:20px}.complaint-recaptcha-text{font-size:11px;color:#666;margin-bottom:15px;line-height:1.5}.complaint-recaptcha-text a{color:#1a73e8;text-decoration:none}.complaint-recaptcha-text a:hover{text-decoration:underline}.complaint-submit-btn{width:100%;padding:14px 24px;background-color:#000;color:#fff;border:none;border-radius:4px;font-size:14px;font-weight:600;cursor:pointer;transition:all .3s ease;text-transform:uppercase;letter-spacing:.5px}.complaint-submit-btn:hover{background-color:#333}.complaint-submit-btn:disabled{background-color:#ccc;cursor:not-allowed}.complaint-message{margin-top:20px;padding:12px 16px;border-radius:4px;font-size:14px;text-align:center}.complaint-message.success{background-color:#d4edda;color:#155724;border:1px solid #c3e6cb}.complaint-message.error{background-color:#f8d7da;color:#721c24;border:1px solid #f5c6cb}@media (max-width:768px){.complaint-popup-content{padding:30px 20px}.complaint-popup-close{top:10px !important;right:10px !important;width:32px !important;height:32px !important;font-size:20px !important}.complaint-popup-title{font-size:20px;margin-bottom:20px}.complaint-input,.complaint-textarea{padding:10px 14px;font-size:13px}}